Who you are booking with
| Detail | Information |
|---|---|
| Business | Simone Jansen |
| Area | See your quote for the service location |
| our contact page | |
| Website | www.simonejansen.co.za |
| Information Officer | Simone Jansen |
These terms apply when you request a quote, accept a quote or book a service. If you do not agree with them, please contact us before accepting. Nothing here limits your rights under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other law.
Quotes and confirmation
A quote request is free and does not reserve your date. We check availability, travel, venue requirements and the details you provide, and we may decline a request or suggest another arrangement.
A quote is valid for 14 days unless it says otherwise. Prices are in South African rand, and VAT is shown on your invoice where applicable.
Your booking is confirmed only when you accept the quote in writing, we confirm the arrangement, and the agreed booking fee has been received and verified. We can replace the booking fee requirement with a written manual arrangement.
Payment
The booking fee and balance deadline are shown in your selected package, quote and invoice. The booking fee forms part of the total price, not an extra fee.
Pay by EFT or through Yoco where online card payment is available. Card details are entered on Yoco's page; we do not store full card numbers. A payment counts as received only when it has cleared and been verified. Please use the reference on your invoice.
Gift cards, vouchers and discount codes are subject to their stated conditions and expiry date. They have no cash value, and only one code or voucher applies per booking unless we agree otherwise.
Cancellations and rescheduling
Please tell us about a change or cancellation in writing at our contact page. We use the date we receive your email. We will try to fill the date and reduce any charge where we can.
| When | What applies |
|---|---|
| More than 14 days before | A cancellation fee equal to the greater of R350 or 15% of the total booking price, plus documented expenses already paid for the booking and not recoverable. One free reschedule to a date within six months, subject to availability. |
| 7 to 14 days before | A cancellation fee equal to the greater of R350 or 25% of the total booking price, plus documented expenses already paid for the booking and not recoverable. One reschedule, subject to availability, on the same terms. |
| Less than 7 days, or no-show | A cancellation fee equal to the greater of R350 or 50% of the total booking price, plus documented expenses already paid for the booking and not recoverable. A reschedule within 7 days is treated as a cancellation. |
| Simone cannot attend | We will offer a reschedule, an agreed replacement artist where appropriate, or a refund of amounts paid for services not performed. No cancellation fee applies. |
The percentage covers administration. Documented expenses may include travel, venue fees paid in advance, permits, parking or products bought specifically for your booking. We will show you the amounts. The total cancellation charge will not exceed the total booking price. Any booking fee you have already paid is applied to the charge, and we refund the difference if the charge is lower.
Any cancellation charge will be reasonable and will not exceed our reasonable loss, taking into account the notice given, costs already incurred and whether the date can be rebooked. If we rebook the date, we will reduce the charge. If a booking is cancelled because of the death or hospitalisation of the person for whose benefit it was made, no cancellation fee applies and the booking fee will be refunded or transferred in line with the CPA.
If the ECTA cooling-off period applies to your online booking, you may cancel within the statutory period and we will refund amounts paid less reasonable costs already incurred. Outdoor sessions affected by severe weather can be rescheduled without a cancellation charge; overcast or light rain is not normally a reason to cancel.
Late arrival and travel
Please arrive at the agreed time, or about ten minutes early for makeup and hair. If you are more than 15 minutes late we may need to shorten the appointment. More than 30 minutes late, or a no-show, may be treated as a cancellation. Appointment time is not extended because of a late start.
Travel and accommodation are confirmed in your quote before booking. Parking, entry fees, permits and venue fees are your responsibility unless we include them in writing. Please give us the full venue address and access details before the appointment.
Photography services
Your service includes the session time, location, number of edited images and gallery access shown in its description. Edited images are selected and edited by Simone for colour, cropping and basic retouching. RAW and unedited files are not supplied.
Edited images are delivered through a private online gallery within 21 calendar days after the session. Gallery access follows the period in your selected product terms or agreed quote. Please download and back up your images promptly; after that period we may archive or delete the gallery.
We take reasonable steps to back up photographs. If images are lost or materially damaged because of our fault, we will offer a reshoot or a fair refund or reduction, taking into account the services already performed. You are responsible for the people attending, outfits, props, permits and arriving on time, and for supervising children and pets at the venue.
We guide posing and composition but cannot guarantee a specific shot, expression or weather condition. Final image selection and editing style remain Simone's professional judgement, within the agreed brief.
Copyright and publishing
As between you and Simone, and to the extent permitted by the Copyright Act 98 of 1978 and our agreement, Simone owns the copyright in the photographs. You receive a non-exclusive, perpetual, non-transferable licence to use the edited images for personal, non-commercial purposes, including printing and sharing on your own social media.
Please do not sell, license or supply the images to third parties, use them in advertising or commercial work, or use them to train artificial-intelligence models without our written permission. A credit or tag is appreciated but not required for personal use.
Permission to publish your photographs is separate, optional and never a condition of booking. You can decline or withdraw it without affecting your booking. For a child, the parent or legal guardian must give permission. We do not sell client images or use them for a purpose you have not agreed to.
Makeup and hair
Your service includes the work and number of people shown in its description. Additional people, trials and early starts are charged separately. A trial is not included in a wedding-day booking unless the service says so.
Please tell us before your appointment about allergies, sensitive skin, recent peels, waxing or laser treatment, pregnancy, medication, eye infections, cold sores or anything else that may affect the service. We can arrange a patch test where practical. If you decline a patch test or do not disclose a known reaction, we cannot accept responsibility for a reaction a reasonable person would have disclosed. Nothing here limits liability for our negligence or your statutory rights.
We may decline or stop a service if we reasonably believe it is unsafe. If we stop for a reason unrelated to your conduct, we will refund the fee for the part of the service not performed. Hair should be clean and dry unless your service includes washing or blow-drying.
Liability
We provide the services with reasonable skill and care. To the extent permitted by law, our liability for loss or damage is limited to the amount you paid for the affected service, and we are not liable for indirect or consequential loss.
Nothing in these terms excludes liability for fraud or intentional misconduct, gross negligence, death or personal injury caused by our negligence, or any liability that cannot lawfully be excluded. Nothing limits your rights under the CPA.
We are not responsible for delays or failure caused by events beyond our reasonable control, such as severe weather, illness, transport failure, power failure, venue restrictions or civil disruption. In those circumstances we will work with you on a reschedule, replacement or refund as set out above.
Complaints and contact
If something goes wrong, email our contact page within 14 days of the appointment or delivery. We will aim to respond within 10 business days and will discuss a reasonable remedy, which may include correcting the issue, re-performing the service or a partial or full refund where the CPA requires it.
If we cannot resolve a consumer complaint, you can contact the National Consumer Commission at thencc.gov.za or the Consumer Goods and Services Ombud at cgso.org.za. These terms are governed by South African law.
These terms were last updated on 20 October 2026. The version you accept is recorded with your booking.